TERMS AND CONDITIONS:
Cottage Pie forms part of the Lion Roars Hotels & Lodges portfolio and is referred to as a 'Town Lodge' below.
1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.
2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number:
+27 (21) 424 1530;
- Email Address:
reservations@lionroars.com
3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three Boutique Hotel where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank and Kloof Street Hotels where the 30% supplement apply.
4. Rate Inclusions:
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
- Town Lodges: accommodation, breakfast, in-room tea and coffee
5. Rate Exclusions:
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: paid parking applies at Kloof Street Hotel and Old Bank Hotel. Fees available on request.
6. Check-In / Check-Out Time:
- Town Lodges: Check-In 14h00 / Check-Out 10h00
- Hlosi & Bukela: Check-In 13h00 - 14h00 / Check-Out 11h00
7. Group Bookings:
In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.
8. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group
- For 6-11 Rooms booked: 1 Room at 50%
- For 12-17 Rooms booked: 1 Complimentary Room
- For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room @ 50%
- For 24 or more Rooms booked: 2 Complimentary Rooms
9. Peak Season: Min Stay & Double Occupancy:
- Peak Season validity dates are reflected on the rate sheet, where it is applicable
- A minimum 2-night stay applies over peak season
- A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement applies.
- Franschhoek Boutique Hotel: Min 2 night stay during weekends (Fri + Sat) during High and Peak seasons valid from 01 Oct 2023
10. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only
11. Deposit/Payment Policy FIT:
- 30 Days prior to arrival: 100% Pre-payment
- All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
- 20 Dec – 10 Jan: 20% deposit is required 14 days after the reservation is made to secure the booking
12. Cancellation Policy: Town Lodges
Current until 31 August 2025
- 29-15 days prior to arrival: 50%
- 14-01 days prior to arrival: 80%
- No Show: 100%
13. Cancellation Policy: Hlosi & Bukela
Current until 31 August 2025
- 29-15 days prior to arrival: 25%
- 14-03 days prior to arrival: 50%
- 48 hours prior: 80%
- No Show: 100%
14. Conservation Levy (Hlosi & Bukela):
- Adults: R 210 per person per night
- Children 3–11 years: R 105 per child per night
- Children 0–2 years: No charge
- *Applicable to all bookings made from 1 March 2023, with a stay date between 01 Oct 2023 and 31 Aug 2024
15. Lion Roars reserves the right to amend rates & terms without prior notice.
16. Rates are in South African Rand and include 15% VAT.
17. No Tourism levy is charged at present.