Our Policies

TERMS AND CONDITIONS: 

Cottage Pie forms part of the Lion Roars Hotels & Lodges portfolio and is referred to as a 'Town Lodge' below. 

1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.

2. Reservations Procedure:

All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com

3. Single Supplement:

• A single supplement, calculated at 30%, applies at all lodges except The Three Boutique Hotel where a single rate is stipulated. 
• For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank and Kloof Street Hotels where the 30% supplement apply. 

4. Rate Inclusions: 

• Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
• Town Lodges: accommodation, breakfast, in-room tea and coffee 

5. Rate Exclusions: 

• Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
• Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature 
• Parking Fees: paid parking applies at Kloof Street Hotel and Old Bank Hotel. Fees available on request. 

6. Check-In / Check-Out Time: 

• Town Lodges: Check-In 14h00 / Check-Out 10h00 
• Hlosi & Bukela: Check-In 13h00 - 14h00 / Check-Out 11h00 

7. Group Bookings: 

In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

8. Guide & Driver Room/s: Group Definition: 6 Rooms or more constitutes a group

• For 6-11 Rooms booked: 1 Room at 50%
• For 12-17 Rooms booked: 1 Complimentary Room
• For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room @ 50%
• For 24 or more Rooms booked: 2 Complimentary Rooms

9. Peak Season: Min Stay & Double Occupancy:

• Peak Season validity dates are reflected on the rate sheet, where it is applicable
• A minimum 2-night stay applies over peak season
• A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement applies. 
• Franschhoek Boutique Hotel: Min 2 night stay during weekends (Fri + Sat) during High and Peak seasons valid from 01 Oct 2023 

10. Provisional Bookings: 

Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

11. Deposit/Payment Policy FIT:

• 30 Days prior to arrival: 100% Pre-payment
• All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
• 20 Dec – 10 Jan: 20% deposit is required 14 days after the reservation is made to secure the booking